Refund Policy

Refund & Return Policy

At LUYRN Group, we stand behind the quality of every product we supply across our four business divisions. Below are the specific return and warranty policies for each product category.

1. Industrial Machinery & Equipment

  • Warranty: All machinery products carry a 12-month manufacturer warranty from the date of delivery, covering defects in materials and workmanship under normal use.
  • Custom Orders: Customized or specification-modified machinery requires a written agreement. Cancellation terms are specified in the individual agreement.
  • Returns: Machinery returns are accepted only if the product does not match the agreed specifications or arrives with verified manufacturing defects. All claims must be filed within 7 days of delivery with photographic evidence and technical inspection reports.
  • Pricing: Prices listed on the website are reference prices. Final pricing is confirmed via official quotation based on customization requirements, shipping destination, and order volume.
  • Shipping: Return shipping for verified defective machinery is covered by LUYRN Group. Customer-caused damage is not covered.

2. Smart Home Appliances

  • Warranty: 12-month manufacturer warranty covering electrical and mechanical defects.
  • Returns: Unused appliances in original sealed packaging may be returned within 30 days of delivery. Opened or used appliances are non-returnable unless defective.
  • Defective Items: If the appliance arrives damaged or malfunctions within the warranty period, contact us within 48 hours with photos and order number. We will arrange a replacement or full refund including shipping costs.
  • Voltage & Plug: Please verify voltage (110V/220V) and plug type (US/EU/UK/AU) before purchase. Returns due to incorrect variant selection are subject to a 15% restocking fee plus return shipping.
  • Certifications: All appliances carry CE, FCC, and RoHS certifications. Certification documents are available upon request.

3. Beauty & Personal Care

  • Hygiene Policy: For health and safety reasons, opened beauty products cannot be returned unless defective or damaged upon arrival.
  • Returns: Unopened, sealed products may be returned within 14 days of delivery in original packaging.
  • Defective Items: Report damaged or defective items within 48 hours of delivery with photos. We will issue a replacement or full refund.
  • Wholesale Orders: Bulk/wholesale orders (10+ units) are subject to the wholesale agreement terms. Defective units in bulk orders will be replaced individually.

4. Eastern Heritage & Home Decor

  • Returns: Unused items in original packaging may be returned within 30 days of delivery.
  • Fragile Items: Handcrafted items and decorative objects are carefully packaged. If damaged during transit, report within 48 hours with photos for a full replacement or refund.
  • Custom/Personalized Items: Custom orders (e.g., engraved, custom-sized) are non-refundable unless the item does not match the agreed specifications.

General Refund Process

  1. Submit a return request via Contact Us or email support@luyrn.com
  2. Receive return authorization and shipping instructions
  3. Ship the item back in its original packaging
  4. Refund processed within 7-14 business days after inspection

Note: Shipping costs for returns are the responsibility of the customer unless the item is defective or we shipped the wrong product. Refunds are issued to the original payment method.

LUYRN Group reserves the right to update this policy. Last updated: June 2026.

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