Who We Are
Our website address is: https://luyrn.com. We are Luyrn, a global sourcing platform operated by Hangzhou Luyiran E-Commerce Technology Co., Ltd., connecting quality manufacturers with international buyers.
What Personal Data We Collect and Why
When You Place an Order
When you place an order through our website, we collect personal information necessary to process your order, including your name, billing address, shipping address, email address, and phone number. This information is required to fulfill your order, provide customer support, and send order updates.
When You Contact Us
If you contact us via email or our contact form, we collect your name, email address, and message content. This data is used solely to respond to your inquiry and provide support.
Cookies and Analytics
We use cookies to enhance your browsing experience, remember your preferences (such as currency selection), and analyze website traffic through Google Analytics. You may disable cookies in your browser settings, though some site features may not function properly without them.
How We Use Your Data
- To process and fulfill your orders
- To communicate order status and shipping updates
- To respond to your inquiries and provide customer support
- To send promotional communications (only with your consent)
- To improve our website and services
- To comply with legal obligations
Data Sharing and Third Parties
We do not sell, trade, or rent your personal data to third parties. We may share your information with:
- Payment processors (e.g., PayPal) to complete your transactions securely
- Shipping carriers to deliver your orders
- Service providers who assist in operating our website (hosting, analytics)
Data Retention
Order data is retained indefinitely for accounting and legal compliance. Contact form submissions are retained for up to 12 months. You may request deletion of your personal data at any time by contacting us.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
Security
We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption, secure payment processing, and access controls.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
For privacy-related inquiries, please contact us at: unu01@luyrn.com
Effective Date: June 2026